My Oracle Support Banner

EAM Employee Assigned To Resource Does Not Display In EAM Self Service (Doc ID 2408741.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

After adding a resource, the employee does not show up when creating work orders in Self Service.

EXPECTED BEHAVIOR

The added resource should be visible for selection in EAM Self Service.

STEPS

The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management > Setup > Routing > Standard Operations (or Setup Standard Operations)
2. Create standard Operation and add Resource on it.
3. Create Work Order in Maintenance Super User > Work Orders > Create Work Order (button) > Create Work Order Page.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.