Contact Preferences/Restrictions Are Not Available In Customer Support Modules

(Doc ID 2409438.1)

Last updated on JUNE 10, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Contact Preferences/Restrictions are available in Forms versions of Contact Center .Need the same to be available/exposed in CSZ modules such as Case Worker Party Search.
 

Solution

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