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Duplicate Button On Field Service Technician Portal Is Working For Only for First Line (Doc ID 2409451.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
Duplicate button on Field Service Technician Portal is working only for the first line under material section unlike labor lines .When multiple material lines are selected and hit duplicate button once, it just creates the first line and does not copy all selected lines.


WHAT IS WORKING
-------------------
If only the first line is selected and hit duplicate button, it creates a new line exactly similar to the selected material line.


EXPECTED BEHAVIOR
-----------------------
When multiple material are selected and duplicate button is clicked, it should copy all the selected lines similar to labor lines. Expect that labor and material line duplicate button remains in sync.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Navigate to Field Service Technician Portal Responsibility
3. Click Debrief Icon for any Task
4. Under material section, select multiple lines and click duplicate button
5. Observe that just creates the first line only and does not copy all selected lines.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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