Dispatch Center - View Technician Location On Map - Unresolved

(Doc ID 2409607.1)

Last updated on JUNE 15, 2018

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispatch Center- Production Clone UAT instance

ACTUAL BEHAVIOR
---------------
Dispatch Center - View technician location on Map - Unresolved

EXPECTED BEHAVIOR
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Technician should not be shown under Unresolved Tab

STEPS
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The issue can be reproduced at will with the following steps:
1. Logged into EBS
2. Navigated to Field Service Manager, Vision Operations
3.Clicked on Dispatch Center
4.Dispatch Center Form: Tools1-> View all territory tasks and technician location on Map > Showing one technician under unresolved tab
5.Clicked on Technician name in plan board and view technician location on Map, able to see the technician (though tech appears under unresolved tab).

Changes

 

Cause

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