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RMA Receipt Error:RVTPT-020: Subroutine rvtoe_RmaPushApi() - EQuantity Cannot Be Greater Than Original Ordered Quantity (Doc ID 2409611.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Inventory Management - Version 12.1.1 to 12.2.7 [Release 12.1 to 12.2]
Oracle Order Management - Version 12.1.0 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Unable to receive Return Material Authorization (RMA) due to the following error :

ERROR
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RVTPT-020: Subroutine rvtoe_RmaPushApi() - EQuantity cannot be greater than original ordered quantity. returned error
Cause: Subroutine rvtoe_RmaPushApi() - EQuantity cannot be greater than original ordered quantity. returned an in
RMA line status is in Awaiting Return. The qty on the Return Order line and referenced Sales Order line are equal.

STEPS TO REPRODUCE
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1. In Order Management responsibility, user creates Return Orders against Original Sales Orders whenever there are customer returns.

2. These Return Orders are received in Purchasing as RMA.

3. While receiving few RMAs, the Receiving Transactions Processor RTP is failing with the error above and data is getting stuck in the interface.

Cause

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