ITM Adapter Startup Error: SSL handshake failed: SSLSessionNotFoundErr

(Doc ID 2410219.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Intl Trade Mgmt Integration

When attempting to start up ITM Adapter,
the following error occurs.

ERROR
-----------------------
  javax.net.ssl.SSLException: SSL handshake failed: SSLSessionNotFoundErr


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start up ITM adapter
2. Above error occurs and can be seen in the ITM adapter log files

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot start up the ITM Adapter. This means that they cannot send Export orders to GTM; which means that they cannot process export orders, or risk millions of dollars in fines for exporting prohibited items.

Cause

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