ITM Adapter Startup Error: SSL handshake failed: SSLSessionNotFoundErr

(Doc ID 2410219.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Intl Trade Mgmt Integration

When attempting to start up ITM Adapter,
the following error occurs.

----------------------- SSL handshake failed: SSLSessionNotFoundErr

The issue can be reproduced at will with the following steps:
1. Start up ITM adapter
2. Above error occurs and can be seen in the ITM adapter log files

The issue has the following business impact:
Due to this issue, users cannot start up the ITM Adapter. This means that they cannot send Export orders to GTM; which means that they cannot process export orders, or risk millions of dollars in fines for exporting prohibited items.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms