My Oracle Support Banner

ITM Adapter Startup Error: SSL handshake failed: SSLSessionNotFoundErr (Doc ID 2410219.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Intl Trade Mgmt Integration

When attempting to start up ITM Adapter,
the following error occurs.

----------------------- SSL handshake failed: SSLSessionNotFoundErr

The issue can be reproduced at will with the following steps:
1. Start up ITM adapter
2. Above error occurs and can be seen in the ITM adapter log files

The issue has the following business impact:
Due to this issue, users cannot start up the ITM Adapter. This means that they cannot send Export orders to GTM; which means that they cannot process export orders, or risk millions of dollars in fines for exporting prohibited items.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.