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Pricing Attributes Show Null Value In Service Contracts (Doc ID 2410998.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Service Contracts - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Pricing attributes show null value in Service Contracts for the contracts that have been migrated from 11i.

EXPECTED BEHAVIOR
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Pricing attributes should be listed as set up in Advanced Pricing in Service Contracts even for the contracts that have been migrated from 11i.

STEPS
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The issue can be reproduced at will with the following steps:
1. Upgrade the application from 11i to 12.2.X.
2. Open a contract on the upgraded environment.
3. Check in Pricing Attributes form. Pricing Attributes are not displayed in R12 contract. In 11i, the same contract displays pricing attributes.

Changes

 Upgraded from 11i to 12.2.X.

Cause

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