Resources Assigned To A New Territory Are Not Recognized By Generate Field Services Trips Concurrent Program

(Doc ID 2411404.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After creating a new territory and assign resources to it, when the 'Generate Field Services Trips' concurrent program is executed, the resources assigned to the new territory are not being picked up by the program.

STEPS:
====

1. Create a new territory and assign resources to it

2. Execute the 'Generate Field Services Trips' concurrent program

3. the resources assigned to the new territory are not being picked up by the program

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms