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FRM-40815 Error Saving New Note for Existing SR (Doc ID 2411877.1)

Last updated on SEPTEMBER 04, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request Tab

While updating and saving notes on an existing Service Request, the following error occurs.

ERROR
-----------------------
 error FORM-40815: Variable GLOBAL.NOTES_CANCEL does not exist

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Resp: Order Management Super User
Navigation: Contact Center-> Search Customer and go to Service Requests Tab


1. Select the existing SR and try to enter log using 'Log and Note' button


2. While saving form gives error FORM-40815: Variable GLOBAL.NOTES_CANCEL does not exist

Cause

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