"Ship Date" on Order Tracker is not displaying Actual Ship Date that appears in Sales Order Line.

(Doc ID 2412320.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle iStore - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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"Ship Date" on Order Tracker is not displaying Actual Ship Date that appears in Sales Order Line.  iStore shows Requested Date instead of ship date.

EXPECTED BEHAVIOR
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Expect iStore to display actual shipping date that OM sales order line shows.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to iStore
2. Query Order that was shipped and closed
3. Click "View Details" under Shipments
4. Note down "Ship Date"
5. Login to EBS with OM Resp. Query same sales order
6. Go to lines, Shipping tab. Note "Actual Shipment Date".
7. Compare istore order tracker date with OM. They are different.

Cause

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