Approvers Are Not Getting Approval Workflow Notifications In Email

(Doc ID 2412773.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Work Execution

ACTUAL BEHAVIOR :
Approvers are not getting approval workflow notifications in Email .

EXPECTED BEHAVIOR :
We expect approvers to get workflow notifications through Email also.

STEPS :
The issue can be reproduced at will with the following steps:

1. Once the WO is released , Approval notification goes to the approvers.

2. In addition , notification also sent through Email.

3. Now the Email notification is not going for some approvers.

Changes

 

Cause

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