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Is It Possible To Restrict User To Move Service Request To Close Status? (Doc ID 2413172.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Service Request Form

Requirement is to restrict authorized users only to move Service request to Closed status.
Is it feasible from standard Product functionality?
 

Solution

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