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Rate Inquiry Not Working In EBS (Doc ID 2413330.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, WMS, Shipping & Transportation

Unable to get Ship Method or Get Freight Rates in EBS when integrated with OTM

ERROR
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- No lines of order are eligible for freight rating
- Failed to obtain ship methods.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as order management responsibility
2. Open Sales Orders form
3. >Actions >Get Freight Rates for Order
4. >Actions >Get Ship Methods and Rates for Order

Changes

 

Cause

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