Getting "FRM-41072 Cannot Create Group INCIDENT_ADDRESS_VALIDATE_RG" Error While Creating Service Request

(Doc ID 2413423.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.7 version, Service Request Form

When attempting to create New Service Request the following error occurs

ERROR
-----------------------
ERROR
FRM-41072 Cannot Create Group INCIDENT_ADDRESS_VALIDATE_RG
FRM-41076 Error Populating Group
FRM-41827 Group Does Not Exist
FRM-41085 Error getting Group Row count


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Create Service Requests Form,
2. Enter all mandatory fields
6. Click on Service Request Header (any field)

Error Raised



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms