Interface Service Cost To Projects Fails: "The Expenditure Organization Is Not Active."

(Doc ID 2413476.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Interface Service Cost to Projects fails with error after user enters wrong Expenditure Organization in a Service Request (SR).

Error:

The expenditure organization is not active.

Steps:

(R) Field Service Dispatcher
(N) Service Requests > Create Service Request

   - SR # 123
   - Business user incorrectly chose the WRONG Expenditure Organization => “ABC LLC “
   - A Task was created, and debrief completed with the incorrect Expenditure Organization

(R) Oracle Projects
(N) Requests > Run

   - "Interface Service Costs to Projects"
   - Param = Operating Unit = MyOU
   - Completed with Status = Normal
   - Results:
             . # of cost records considered for insertion into Oracle Projects interface table => 2
             . # of cost records successfully inserted into Oracle Projects interface table => 0
             . # of cost records that failed to be inserted into Oracle Projects interface table => 2

    - Details of the Cost records that failed insertion:
          Cost Id = 50483, SR # 123 - Reject Reason = "The expenditure organization is not active."
          Cost Id = 50482, SR # 123 - Reject Reason = "The expenditure organization is not active."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms