There Are No Eligible Charge Lines Available For Submission To Order Management

(Doc ID 2413842.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to run Charges AutoSubmission Concurrent Program the following error is raised in output

ERROR
-----------------------
"There are no eligible Charge lines available for submission to Order Management"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Setup > Charge > Auto submit Restrictions
3. Create a new restrictions : Service Request = AAA
4. Run the Concurrent program : Charges AutoSubmission Concurrent Program
See the above message in logs



Cause

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