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There Are No Eligible Charge Lines Available For Submission To Order Management (Doc ID 2413842.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to run Charges AutoSubmission Concurrent Program the following error is raised in output

"There are no eligible Charge lines available for submission to Order Management"

The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Setup > Charge > Auto submit Restrictions
3. Create a new restrictions : Service Request = AAA
4. Run the Concurrent program : Charges AutoSubmission Concurrent Program
See the above message in logs


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