My Oracle Support Banner

There Are No Eligible Charge Lines Available For Submission To Order Management (Doc ID 2413842.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to run Charges AutoSubmission Concurrent Program the following error is raised in output

ERROR
-----------------------
"There are no eligible Charge lines available for submission to Order Management"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Setup > Charge > Auto submit Restrictions
3. Create a new restrictions : Service Request = AAA
4. Run the Concurrent program : Charges AutoSubmission Concurrent Program
See the above message in logs



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.