There Are No Eligible Charge Lines Available For Submission To Order Management
(Doc ID 2413842.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Teleservice - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Charges UI, APIs, and schema
When attempting to run Charges AutoSubmission Concurrent Program the following error is raised in output
ERROR
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"There are no eligible Charge lines available for submission to Order Management"
STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Setup > Charge > Auto submit Restrictions
3. Create a new restrictions : Service Request = AAA
4. Run the Concurrent program : Charges AutoSubmission Concurrent Program
See the above message in logs
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |