Error - One or More Serials Shipped in This Order Are Active

(Doc ID 2414073.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

A non-shippable PTO model that is failing to interface to install base due to the following error:
"One or more Serials shipped in this order are active with other customer hence cannot be associated with this customer"

Parent (PTO Model) is serialized at issue.  Component is serialized at receipt.  Parent is returned to inventory.
 

Solution

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