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Attachments Are Not Copying when Copy Order Function Used (Doc ID 241419.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Order Management - Version 11.5 and later
Information in this document applies to any platform.

Symptoms

One-time Attachments are not being copied when the Copy Order Function is used.

STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. There are 3 Header Attachments in OM. The first 2 are from a Template. The third 1 is not.
4. Do a Quick Copy, and on the Header tab, check the check boxes:

- Descriptive Flex
- Sales Credits
- Attachments
- Existing Holds
- Transaction Name
- Payments

5. The new order is created with only the third Attachment.

Cause

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