Player Status Not Updating Correctly When User Completes Elearning

(Doc ID 2414248.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Learning Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


After a learner had completed and passed a class the status shows as Incomplete.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Using Employee Self Service responsibility

2. Navigate to My Training form > Learner home page

3. Click on Play button to launch class

4. Class launches > Complete the class and passed > Exist correctly

5. Return to Learner Home page > click on Refresh to update the status

6. Class status is showing as Incomplete

 

Changes

Player status not updating correctly when learner completes e-Learning post upgrade to 12.1.RUP10

Cause

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