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Error While Linking Contract to a Service Line Created in Different Operating Unit (Doc ID 2415146.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Order Capture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

The service contract was created in OU1 (in USD$), when trying to link the service contract to a service line in an order created in OU2 in (CAD$),
the following error occurs.

ERROR
-----------------------
The currency code (CAD) in the service order is different from that in the parent order (USD).
Please enter the conversion information if the currency in the order is different from the functional currency (CAD)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service contract in in OU1 (in USD$),
2. Create an Order in OU2 in (CAD$)
3. Try to link the contract to the service line in an order

Cause

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