Update Item Instance In Agent Dashboard Crashes When Cancel Selected

(Doc ID 2415148.1)

Last updated on JUNE 28, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to update an Item Instance, the following error occurs:

Error:

Error:
     Cannot Display Page
    You cannot complete this task because one of the following events caused a loss of page data.

   - Your login session has expired.
   - A system failure has occurred.

Steps:

(R) Customer Support Specialist

 - Search by Contact Name
 - Create a Service Request (SR) entering a Serial Number
 - Click on Update Instance
 - Click on Configuration
 - Click on Instance
 - Click Cancel

 => Get Error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms