Invalid Relationships Are Displayed In Contact Center Form

(Doc ID 2415245.1)

Last updated on JUNE 28, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Invalid new relationships appear in Contact Center after the application of the latest patches.

Steps
(R) Customer Support
(N) Customer Management > Contact Center
Query Customer
Click on Relationships tab

Invalid/incorrect relationships are displayed.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms