When trying to send a PO via XML from EBS the message is not sent and returns code 4002: unknown clientside exception

(Doc ID 2415464.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle XML Gateway - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, System Tuning Issue

4002: unknown client side exception

When trying to send a PO via XML from EBS, the message is not sent and returns code 4002: unknown clientside exception.

ERROR
-----------------------
The XML Gateway Data collection script returns additional error information:

java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(SocketInputStream.java:152) at java.net.SocketInputStream.read(SocketInputStream.java:122) at sun.security.ssl.InputRecord.readFully(InputRecord.java:442) at sun.security.ssl.InputRecord.read(InputRecord.java:480) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:946) at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:903) at sun.security.ssl.AppInputStream.read(AppInputStream.java:102) at java.io.BufferedInputStream.fill(BufferedInputStream.java:235) at java.io.BufferedInputStream.read1(BufferedInputStream.java:275) at java.io.BufferedInputStream.read(BufferedInputStream.java:334) at oracle.apps.ecx.oxta.HTTPTransportSender.run(HTTPTransportSender.java:225)

Changes

 new trading partner/supplier setup

Cause

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