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Contract Number LOV Not Showing All Contracts Related To A Customer In Service Contract Details Form (Doc ID 2415651.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Service Contracts - Version 12.1 and later
Information in this document applies to any platform.


The Contract Number LOV not showing all Contracts related to a Customer in the Service Contract Details form


The Service Contracts Details form should show all the contracts associated to customer in Contract Number LOV

The issue can be reproduced at will with the following steps:

Steps To Reproduce
(R) OM Super user
(N) OM Superuser > Orders, Returns > Order Organizer > Find (B)
Create a sales order and an order line for a Service
Select the Actions button and then select 'Service Contract Details'
Use the LOV to do a search for the contract number

While adding a new order line onto an existing Contract (Using Service Contract Details Form), the contract number LOV does not show all the contracts.

Actions > Service Contract Details

Select 'Existing' button, type as 'Contract' and the contract Number LOV does not show all the Contract Numbers.




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