Contract Number LOV Not Showing All Contracts Related To A Customer In Service Contract Details Form

(Doc ID 2415651.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Service Contracts - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The Contract Number LOV not showing all Contracts related to a Customer in the Service Contract Details form


EXPECTED BEHAVIOR
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The Service Contracts Details form should show all the contracts associated to customer in Contract Number LOV

STEPS
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The issue can be reproduced at will with the following steps:

Steps To Reproduce
(R) OM Super user
(N) OM Superuser > Orders, Returns > Order Organizer > Find (B)
Create a sales order and an order line for a Service
Select the Actions button and then select 'Service Contract Details'
Use the LOV to do a search for the contract number

While adding a new order line onto an existing Contract (Using Service Contract Details Form), the contract number LOV does not show all the contracts.

Actions > Service Contract Details

Select 'Existing' button, type as 'Contract' and the contract Number LOV does not show all the Contract Numbers.

Changes

 

Cause

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