Find Escalations Form Error FRM-40102, Unhandled Exception ORA-100501
(Doc ID 2416133.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Common Applications Calendar - Version 12.1.3 and later
Information in this document applies to any platform.
In 12.1.3 after closing one escalation and re-enter open new escalation error:
FRM-40102: Record must be entered or deleted first
Unhandled Exception ORA-100501
Steps to Reproduce
1. Go to Field Service Manager -> Escalation Management -> Manage Escalations -> Open escalation form
2. Click the Search button -> Enter status: ‘Open’, Owner Type ‘Employee Resource’, owner: ‘John Doe’ -> click ‘Find’
3. Open the first escalation -> change the status to ‘Closed’ -> save -> go to ‘search’ -> Find
4. Repeat step 3 and you’ll get an error in the bottom of form FRM-40102: Record must be entered or deleted first
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