The MultiPlatform Main Menu Shows The Resource Icon And No Menu Items

(Doc ID 2416312.1)

Last updated on JUNE 27, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 MFS MultiPlatform

After Installing the Mobile Field Service (MFS)  MultiPlatform (MP)  application.  The main menu displays the resource icon but there are no menu items.  
You are unable to navigate to any screens or use the application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Applied patch 27828756:R12.CSF.B
2. Sync the MFS app.
3. MFS menu disappeared

Changes

 

Cause

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