AGIS Batch Failing to Load with Error: The Intercompany transaction requires an invoice and the recipient organization does not have a customer association with the initiator organization (Doc ID 2416423.1)

Last updated on MAY 09, 2024

Applies to:

Symptoms

Advanced Global Intercompany System (AGIS) batches are failing to load with error "The Intercompany transaction requires an invoice and the recipient organization XXXX does not have a customer association with the initiator organization. Legal entity, customer, and site association for recipient organization XXXX does not exist" even though the customer association exists.

When user tries to create an AGIS batch by entering all the required information and click submit, receives below error even though the customer association exists.

ERROR

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The Intercompany transaction requires an invoice and the recipient organization XXXX does not have a customer association with the initiator organization XXXX. Legal entity, customer, and site association for recipient organization XXXX does not exist.

Expected behavior:

 User should be able to create AGIS transaction without errors as customer association exists and same can be validated in application.

Cause

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