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Performance Issue Intermittently in Teleservice With the Profile Services:Check for Duplicate Service Requests Set to Yes (Doc ID 2416439.1)

Last updated on JUNE 28, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Saving a Service Request in the Contact Center form causes performance issues when the profile Services:Check for Duplicate Service Requests set to Yes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using a custom Responsibility open the Contact Center form
2. Enter Service Request details and save the form.

Changes

 

Cause

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