Performance Issue Intermittently in Teleservice With the Profile Services:Check for Duplicate Service Requests Set to Yes
(Doc ID 2416439.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
ACTUAL BEHAVIOR
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Saving a Service Request in the Contact Center form causes performance issues when the profile Services:Check for Duplicate Service Requests set to Yes.
STEPS
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The issue can be reproduced at will with the following steps:
1. Using a custom Responsibility open the Contact Center form
2. Enter Service Request details and save the form.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |