TeleService: Intermittent Performance Issue When the Profile "Services: Check for Duplicate Service Requests" is Set to 'Yes'
(Doc ID 2416439.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Saving a Service Request in the Contact Center form causes performance issues when the profile "Services: Check for Duplicate Service Requests" is set to 'Yes'.
Steps:
(R) Service
(N) Customer Management > Contact Center
- Enter Service Request details and save the form.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |