Performance Issue Intermittently in Teleservice With the Profile Services:Check for Duplicate Service Requests Set to Yes
(Doc ID 2416439.1)
Last updated on JUNE 28, 2018
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
Saving a Service Request in the Contact Center form causes performance issues when the profile Services:Check for Duplicate Service Requests set to Yes.
The issue can be reproduced at will with the following steps:
1. Using a custom Responsibility open the Contact Center form
2. Enter Service Request details and save the form.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!