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Sales Order As Related Object In Service Request : FRM-41072: Cannot Create Group SR_LINK_DOC_NUM_RG (Doc ID 2416624.1)

Last updated on JANUARY 31, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to click on the Sales Order number added as related object in Service Request Related Objects tab
the following error occurs.

FRM-41072: Cannot create group SR_LINK_DOC_NUM_RG

The issue can be reproduced at will with the following steps:
1. Login to applications
2. Got o CRM Administrator responsibility and Create a new metadata object
Task and Escalation Manager > Setup > Objects Meta-data
3. Link the new Object to the Service Request form:
Setup --> Definitions --> Relationships and Valid Objects
4.Open Service Request form and query for existing Service Request and navigate to Related Objects tab
Choose the Metadata object created in step 2 and try to choose any number

Observe the above error




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