Field Service Task Summary Report (PDF) Is Printing Task Details Multiple Times

(Doc ID 2416668.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When the Field Service Task Summary Report is generated from Debrief page, it is displaying the Task details multiple times instead of one time.

Steps:

(R) Field Service Dispatcher

1. Click on Find Service Requests and Enter Service request number to search
2. Once SR form opened click on debrief button
3. Debrief Page opened, click on Task Report
4. Click on Generate PDF button
5. Save the PDF output

 => The resulted .pdf file shows duplicate values

Changes

 

Cause

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