Contract Transfer Does Not Work for Non-Shippable Item in R12.2

(Doc ID 2416971.1)

Last updated on JUNE 28, 2018

Applies to:

Oracle Installed Base - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

 In R12.2 release. Contract transfer no longer work for non-shipable item.

Steps
=====
1. Non-shippable ItemA is covered by a service contract
2. Send upgraded ItemB to the same customer and use 'Replace' ib subtype, enter ItemA instance in non-source reference.
3. After ItemB order is fulfilled, no contract is transferred.

Same set up and IB subtype is working for a shippable item with same scenario

Changes

 

Cause

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