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User Session Is Blocking The Whole Application Session Due to CSM_HTML5_PKG.SYNC_THREAD_JOB (Doc ID 2417114.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version,

ACTUAL BEHAVIOR
---------------
There are session block issues which are causing slowness on the Mobile Field Service application. This is causing the application to hang when trying to sync

BEGIN CSM_HTML5_PKG.SYNC_THREAD_JOB(:1,:2,:3,:4,:5,:6,:7,:8);end;


EXPECTED BEHAVIOR
-----------------------
Shouldn't have session block issue


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1 - Service - Sevice Request - Find Service Request - User refresh the Task to see the Status getting updated or not
2 - CRM Administrator - Task and escalation Manager - Task -Tasks - Find Task and try to the schedule it .
3 - Field service Manager - Field Service Dispatcher - Dispatch center - This is also used by some of the Dispatcher to Assign the task to the technician.
So when user keep opening the above forms it seems the application session is getting blocked and it causing the slowness.



Cause

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In this Document
Symptoms
Cause
Solution
References


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