Unable To Change Customer On Receipt AR_PSON_CUST_EXISTS_ERR

(Doc ID 2417160.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

In Receivables when trying to change customer on receipt it is not allowed due to error


ERROR
-----------------------

AR_PSON_CUST_EXISTS_ERR
"You cannot update the receipt customer now because the payment instrument is already processed for settlement or authorization"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables Super User> query receipt that has been applied to an invoice
2. Unapply this invoice
3. Try to change customer and the error is thrown



Changes

 

Cause

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