Unable To Change Customer On Receipt AR_PSON_CUST_EXISTS_ERR

(Doc ID 2417160.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Receipts Related

In Receivables when trying to change customer on receipt it is not allowed due to error


"You cannot update the receipt customer now because the payment instrument is already processed for settlement or authorization"

The issue can be reproduced at will with the following steps:
1. Receivables Super User> query receipt that has been applied to an invoice
2. Unapply this invoice
3. Try to change customer and the error is thrown




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