Unable To Change Customer On Receipt AR_PSON_CUST_EXISTS_ERR
(Doc ID 2417160.1)
Last updated on APRIL 25, 2023
Applies to:
Oracle Payments - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Receipts Related
In Receivables when trying to change customer on receipt it is not allowed due to error
ERROR
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AR_PSON_CUST_EXISTS_ERR
"You cannot update the receipt customer now because the payment instrument is already processed for settlement or authorization"
STEPS
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The issue can be reproduced at will with the following steps:
1. Receivables Super User> query receipt that has been applied to an invoice
2. Unapply this invoice
3. Try to change customer and the error is thrown
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |