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Self Service Benefits Page Updating Dependent Information In Correction Mode Rather Than Update Mode (Doc ID 2417299.1)

Last updated on JULY 24, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP10 version, Self Service Benefits

Actual Behavior:

When users update the student status information for their dependents in Benefit Self Service, it updates the information in 'Correction' mode rather than 'Update' mode.
     ie - It does not generate an effective-dated person record and end-date the previous record.
           Instead it takes the most recent record and directly updates that record.


Expected Behavior:
Expect the system to correctly recalculate the benefit allocation and rates to employee's payroll record as of the correct date - when the change is made.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Employee has a contact who currently is a 'Full-Time Student' as defined in Extra Person Information
     - Latest person record has an effective_start_date several years back.
2. In SSBen Dependent page, change Student code to 'Part-Time Student' or any other status than currently exists.
3. Review Person Extra Information - change was made to the latest record
     - Expected a new person record to be created as of the effective date.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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