My Oracle Support Banner

12.2 E-Business Users Are Unable To Access My Oracle Support Due To Message 'Please enter a valid My Oracle Support userid' Or 'Unable to connect to Metalink' (Doc ID 2417339.1)

Last updated on JULY 05, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

 E-Business Suite 12.2 Applications Technology Stack, Database for Applications Technology related issues

 

 

 

 

 

Users are unable to connect to My Oracle Support, instead the following message is received:

'Please enter a valid My Oracle Support userid and password to http://gateway.host.domain on Proxy Server Port 10000'

The error also occurs in the Applications Manager (OAM) responsibility when trying to download Patches as the following error occurs :

'Unable to connect to Metalink. Please enter a valid Metalink userid and password. Please also check if the Web Proxy Setup information is correct.'

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.