12.2 E-Business Users Are Unable To Access My Oracle Support Due To Message 'Please enter a valid My Oracle Support userid' Or 'Unable to connect to Metalink'

(Doc ID 2417339.1)

Last updated on JULY 05, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

 E-Business Suite 12.2 Applications Technology Stack, Database for Applications Technology related issues

 

 

 

 

 

Users are unable to connect to My Oracle Support, instead the following message is received:

'Please enter a valid My Oracle Support userid and password to http://gateway.host.domain on Proxy Server Port 10000'

The error also occurs in the Applications Manager (OAM) responsibility when trying to download Patches as the following error occurs :

'Unable to connect to Metalink. Please enter a valid Metalink userid and password. Please also check if the Web Proxy Setup information is correct.'

Cause

Sign In with your My Oracle Support account

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