Error When Trying To Access The Technician Customer Screen: Function Not Available To This Responsibility

(Doc ID 2417357.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 MFS

When attempting to access the Technician's customers form an error occurs when selecting the 'Assign customers' button.

ERROR
-----------------------
function not available to this responsibility
 .....................

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select the Mobile Filed Service Administrator Responsibility
2. Navigate to the technician's customers form.
3. Query a technician
4. Select the assign customers button

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms