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Service History Doesn't Display Details For All SR's Related to an Item Instance (Doc ID 2417464.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When reviewing a service history users are not seeing all related service requests for a specific Item Instance.

Cause

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In this Document
Symptoms
Cause
Solution


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