Cannot Save A Service Request Where The Installed Site Of The Item Instance Is Inactive

(Doc ID 2417471.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Request Form

When attempting to save a Service Request,
the following error occurs.

ERROR
-----------------------
API Programming Error (CS_ServiceRequest_UTIL.Validate_Install_Site): The value "99143" for parameter Install Site is invalid


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Customer Support Specialist > Agent Dashboard
2. Select Serial Number as a reference Key
3. Enter Serial Number and Select Go.
4. Enter the Service Request Required information and select Apply

Cause

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