Cannot Select A Serial Number In A Material Debrief Line In Mobile Field Service

(Doc ID 2417520.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4  MFS MultiPlatform

When creating a Material Debrief install line the serial number cannot be selected.

The technician selects an item that is serial controlled but cannot select a serial number.  The search does not return any values.

The issue can be reproduced at will with the following steps:
1. Login to MFS MP
2. Select a task
3. Navigate to debrief install line
4. Enter Serialized item
5. Try adding serial number and receive a message  "no serial number" found.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms