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Cannot Select A Serial Number In A Material Debrief Line In Mobile Field Service (Doc ID 2417520.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4  MFS MultiPlatform

When creating a Material Debrief install line the serial number cannot be selected.

The technician selects an item that is serial controlled but cannot select a serial number.  The search does not return any values.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS MP
2. Select a task
3. Navigate to debrief install line
4. Enter Serialized item
5. Try adding serial number and receive a message  "no serial number" found.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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