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ORA-01403: no data found in Package INV_genealogy_PUB Procedure insert_genealogy insert_genealogy (Doc ID 2417843.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform a One-Step Material Issue in EAM self service , the following error occurs.

ERROR
-----------------------
ORA-01403: no data found in Package INV_genealogy_PUB Procedure insert_genealogy


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Navigation: Stores > One-Step Material issue.
3. Enter work order.
4. Select serial number.
5. The above error appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform material issue.

Cause

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