My Oracle Support Banner

GST: Wrong Sales Order Details Shown In India Tax Details Form When Query The Sales Order From Order Organizer Form (Doc ID 2418004.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Financials for India - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, GST Order Management

ACTUAL BEHAVIOR
---------------
India Tax Details form in Order Organizer form is showing up wrong Order details

Query Sales Order A from Order Organizer and Navigate to India tax Details form then it is showing details of Sales Order B

EXPECTED BEHAVIOR
-----------------------
India Tax Details form in Order Organizer form should show up correct Order details

Query Sales Order A from Order Organizer and Navigate to India tax Details form then it should show details of Sales Order A

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query the SO in Order Organizer form.
2. Navigate to India Tax Details form, it shows correct SO details.
3. Query the another SO then navigate to India Tax Details form, then it shows the previously queried order information which is wrong

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, more time is taking to process order validations

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.