Work request number hyperlink Error java.lang.NullPointerException

(Doc ID 2418570.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Work Execution

When attempting to click on work request number hyperlink, the following error occurs.
The issue started after applying RUP Patch.


ERROR

You have encountered an unexpected error. Please contact the system administrator for assistance. Click here for exception details.
 
  Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:636)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.layout.OAFlowLayoutBean.processRequest(OAFlowLayoutBean.java:353)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:992)

The issue can be reproduced at will with the following steps:

1. Responsibility: Maintenance Super User.
2. Click on Work Requests tab.
3. View = Approved Work Orders.
4. Click on work request # and receive the aforementioned error.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms