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SR Types With Asset Maintenance Flag Checked Do Not See Item Without Asset Item Type. (Doc ID 2418896.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Service Request Type with Asset Maintenance flag checked do not see item no Asset Item Type set.

Problem Description
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Customer wants to use in the same Service Request Type to different item setup.

Case 1: in this case we can see the in LOV
Service Request Type = TYPE1
  item = EQPT-1(Asset item type = Asset Group)

Case 2: in this case we can't see the in LOV
Service Request Type = TYPE1
  item = EQPT-2 (Asset item type = null)

Is it possible?
 

Solution

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