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Post PSU Patch: Issues Resetting Passwords Under User Management (Doc ID 2418947.1)

Last updated on JULY 17, 2018

Applies to:

Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3


After applying PSU patch, Unable to reset the user's password under User Management.

 

STEPS

-------------

Steps to Reset Password in UMX
Find user > Reset Password:

Reset Password
Username: someusername@mydomain
Password -->Generate Automatically is selected

Confirmation screen comes up. An email with the new password has been sent to someusername@mydomain

However Error message Received by Sysadmin  --->(WFERROR)

Following Error:

 

Error occurred in the following Workflow.
Item Type = UMXUPWD
Item Key = 114362
User Key =
Error Name = -20000
Error Message = ORA-20000: An unexpected error has occurred. Please try again later. If the error persists, please contact your System Administrator.
Error Stack =
UMX_PASSWORD_PVT.SetPassword_WF(UMXUPWD, 114362, 777828)
Wf_Engine_Util.Function_Call(UMX_PASSWORD_PVT.setpassword_WF, UMXUPWD, 114362, 777828, RUN)
Activity Id = 777828
Activity Label = RESETPASSWD:SET_PASSWORD
Result Code = #EXCEPTION
Notification Id =
Assigned User =
Workflow monitor
Action History

 

 

Changes

 Applied latest PSU patches

Cause

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