My Oracle Support Banner

Post PSU Patch: Issues Resetting Passwords Under User Management (Doc ID 2418947.1)

Last updated on JULY 17, 2018

Applies to:

Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.


On 12.1.3

After applying PSU patch, Unable to reset the user's password under User Management.




Steps to Reset Password in UMX
Find user > Reset Password:

Reset Password
Username: someusername@mydomain
Password -->Generate Automatically is selected

Confirmation screen comes up. An email with the new password has been sent to someusername@mydomain

However Error message Received by Sysadmin  --->(WFERROR)

Following Error:


Error occurred in the following Workflow.
Item Type = UMXUPWD
Item Key = 114362
User Key =
Error Name = -20000
Error Message = ORA-20000: An unexpected error has occurred. Please try again later. If the error persists, please contact your System Administrator.
Error Stack =
UMX_PASSWORD_PVT.SetPassword_WF(UMXUPWD, 114362, 777828)
Wf_Engine_Util.Function_Call(UMX_PASSWORD_PVT.setpassword_WF, UMXUPWD, 114362, 777828, RUN)
Activity Id = 777828
Result Code = #EXCEPTION
Notification Id =
Assigned User =
Workflow monitor
Action History




 Applied latest PSU patches


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.