Post PSU Patch: Issues Resetting Passwords Under User Management
(Doc ID 2418947.1)
Last updated on FEBRUARY 20, 2019
Applies to:Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.
After applying PSU patch, Unable to reset the user's password under User Management.
Steps to Reset Password in UMX
Find user > Reset Password:
Password -->Generate Automatically is selected
Confirmation screen comes up. An email with the new password has been sent to someusername@mydomain
However Error message Received by Sysadmin --->(WFERROR)
Item Type = <item type>
Item Key = <item key>
User Key =
Error Name = -20000
Error Message = ORA-20000: An unexpected error has occurred. Please try again later. If the error persists, please contact your System Administrator.
Error Stack =
UMX_PASSWORD_PVT.SetPassword_WF(UMXUPWD, xxxx, <activity id>)
Wf_Engine_Util.Function_Call(UMX_PASSWORD_PVT.setpassword_WF, UMXUPWD, xxxx, <activity id>, RUN)
Activity Id = <activity id>
Activity Label = RESETPASSWD:SET_PASSWORD
Result Code = #EXCEPTION
Notification Id =
Assigned User =
Applied latest PSU patches
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