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Order Tracker Search Criteria Gets Reset Every Time To Default Values (Doc ID 2419494.1)

Last updated on JULY 05, 2018

Applies to:

Oracle iStore - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On Prod and Test: 12.2.5 version, Order Tracker

ACTUAL BEHAVIOR
---------------
Order Tracker search criteria gets reset every time to default values

Order Tracker search criteria gets reset every time to default values as a result the user entered search criteria is getting overridden.

EXPECTED BEHAVIOR
-----------------------
Expect iStore to retain user's search criteria.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to iStore
2. Order tracker
3. Enter date range and search
4. Click on any order
5. click go back to order summary

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users are confused as to why they lost their search criteria.

Cause

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