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Service: OAF Page Crashes When Trying To Add A Contact To An Existing Service Request (Doc ID 2419621.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to update Service Request (SR), the following error occurs.


Error Page
Exception Details.


## Detail 0 ##
at oracle.apps.cs.csz.tca.server.CreateContactRootAMImpl.getPartyId(
at oracle.apps.cs.csz.tca.server.CreateContactRootAMImpl.getNonDuplicatePartyId(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.cs.csz.tca.webui.ContactDummyDupPreventionCO.getNonDuplicatePartyId(
at oracle.apps.cs.csz.tca.webui.ContactDummyDupPreventionCO.callPartyDuplicateCheck(
at oracle.apps.cs.csz.tca.webui.ContactDummyDupPreventionCO.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(
at oracle.apps.fnd.framework.webui.beans.layout.OAMessageComponentLayoutBean.processRequest(
[ ... ]


(R) Customer Support Specialist
(N) Agent Dashboard

 - Open a New SR using an existing customer.
 - Go to Customer Profile and select Update Contact
 - Select Create
 - Add Contact Name and phone Number
 - Click Apply

=> Error occurs.


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