In Charges HTML An Exception Occurs If Item Is Entered Before The Service Activity
(Doc ID 2420069.1)
Last updated on MAY 10, 2022
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Update Service Request
When attempting to enter charges in Charges HTML, if the item is entered before the Service Activity, an unexpected error. The error stack shows the following:
ERROR
-----------------------
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.cs.charges.server.CsChargeAMImpl.defaultInvSubInvValues(CsChargeAMImpl.java:2518)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Agent Dashboard query an existing service request
2. In the Update Service Request page go to Charges and Service Logistics
3. Add a new charges line
4. Without entering a Service Activity, enter a valid item number in the Item field
5. Tab out from the item field and the reported error will occur
Changes
Cause
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In this Document
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| Changes |
| Cause |
| Solution |
| References |