Profile Tab Doesn't Show Profile Class, Credit Limit or Collector Assigned to the Customer

(Doc ID 2420854.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

When opening the Collections form, the Profile shows null values for the following fields. 

Credit Limit
Profile Class
Collector Name

Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Query a customer and click on the Profile tab.  Verify the fields reflect the same values that are defined for the customer.

Solution

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