Need Information On Service Request Creation Channel
(Doc ID 2421019.1)
Last updated on SEPTEMBER 14, 2018
Applies to:Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.
Is there any field to identify where a Service Request (SR) was created? (i.e. E-Mail Center, E-Business Center...)
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!