Need Information On Service Request Creation Channel

(Doc ID 2421019.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

Is there any field to identify the Service Request (SR) created through email center module and the SR created through eBusiness center In the table cs_sr_incidents_v_sec?
 

Solution

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