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Need Information On Service Request Creation Channel (Doc ID 2421019.1)

Last updated on SEPTEMBER 14, 2018

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

Is there any field to identify where a Service Request (SR) was created? (i.e. E-Mail Center, E-Business Center...)
 

Solution

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