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REST API To Create Service Request Not Working (Doc ID 2421076.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, APIs & Interfaces

Getting the following error while using REST API to create service request


  "Message" : "Error while executing service",

This issue development instance.

Issue is specific to Create Service Request Application Programming Interface(API)

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. R)Integrated SOA Gateway
  (N)Integration Repository >Service Suite->Service->Service Request->Service Request Processing->Create Service Request
Unable to create Service request and see the above error in SOA Log


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