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REST API To Create Service Request Not Working (Doc ID 2421076.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Getting the following error while using REST API to create Service Requests:

Error:

 "Code" : "ISG_SERVICE_EXECUTION_ERROR",
  "Message" : "Error while executing service",


Issue Scope:

Issue is specific to Create Service Request Application Programming Interface (API)

Steps:

1. Login to Applications
2. (R) Integrated SOA Gateway
    (N) Integration Repository > Service Suite > Service > Service Request > Service Request Processing > Create Service Request

=> Unable to create Service request and see the above error in SOA Log.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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