REST API To Create Service Request Not Working

(Doc ID 2421076.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, APIs & Interfaces

Getting the following error while using REST API to create service request


ERROR
-----------------------

 "Code" : "ISG_SERVICE_EXECUTION_ERROR",
  "Message" : "Error while executing service",


AFFECTED INSTANCE
----------------------------
This issue development instance.

ISSUE SCOPE
-----------------
Issue is specific to Create Service Request Application Programming Interface(API)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. R)Integrated SOA Gateway
  (N)Integration Repository >Service Suite->Service->Service Request->Service Request Processing->Create Service Request
Unable to create Service request and see the above error in SOA Log


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms